Authentication is a tricky subject; if done wrong, it can break a user experience. There are password rules that make it hard to remember the password we chose and well-meant security questions that might even lock us out of our accounts instead of providing an extra layer of security. And nobody likes to identify crosswalks and fire hydrants either. So how can we fix the authentication UX for good?
That’s exactly the question that Jared Spool explores in his presentation “Fixing The Failures of the Authentication UX.” He explains how to make authentication design a priority in your experience architecture and where the real risks are so that you can best protect your users — without frustrating them.